Luxury Travel

Tuesday, December 15, 2009

China, the Yangtze River & Hong Kong 16 days from $4,590 or 14 days from $4,290 per person double plus on-tour air Beijing ~ Xi’an ~ Guilin ~ Yangtze River cruise ~ Shanghai ~ Hong Kong

Visiting Beijing's historic hutongs with the director of the Beijing Cultural Heritage Protection Center Experiencing Beijing, old and new, with a dragon boat cruise and visits to sites like the Forbidden City, the Summer Palace and the 2008 Olympic Village and competition venues Tea tasting followed by a private talk with the conservation director at the Terra Cotta Warriors museum A private introduction to Shanghai on the VIP viewing terrace at the Shanghai Urban Planning Center A three-night cruise along the Yangtze River and through the Three Gorges aboard the Yangzi Explorer, the newest and roomiest ship on the river, offering amenities one would expect at a five-star hotel Riding the world's fastest train, the Maglev, that can reach speeds up to 268 mph!

Saturday, November 01, 2008

Crystal Fat East Enchantment Cruise:
April 5, 2009 / 15 day

Come to the land that started it all and still sets the world's trends. From the beginning of time, the Far East has been a source of rejuvenating mystical practices and innovative ideas. Hone in on ancient spiritual traditions or plunge into fashion, old and new, as you visit sites where mystical arts and ground-breaking fashion came into being. Amenities such as a 360 degree teak Promenade Deck and the feng shui-inspired spa help you to get or stay in shape with lectures and instructions in yoga, pilates, tai chi and general fitness on the Far East Focus cruise. On the Far East Enchantment cruise, attend lectures, fashion shows, themed dinners and movies that celebrate the exciting and ever-changing world of style. Even join in optional shopping excursions ashore and visit historical textile and costume factories. Far East Enchantment cruise sales on April 5-20th, 2009 aboard the Crystal Symphony. Outside staterooms priced from $5,995 pp and includes a 3 night Beijing land program and a two-category upgrade for categories E, D & C. Ports of call include Tianjin, Dalian, overnight in Shanghai and Osaka and 2 nights in Hong Kong.

Atlas Exclusive: Pre-paid gratuities, onboard host and private cocktail party PLUS a complimentary custom-designed shore event in Osaka. Web ID: EV1308

The Far East Focus cruise sails March 27th - April 11, 2009 aboard the Crystal Symphony. Outside staterooms also priced from $5,995 pp and include a 3 night Beijing land program & 2 category upgrade for select categories booked. Ports of call are includes overnight stays in Hong Kong, Kobe, Shanghai, 2 nights in Beijing and stops in Hiroshima, Dalian and Tianjin.

Saturday, September 06, 2008

A client called today to find out when her documents would arrive. They had just arrived from the supplier, approximately 3 weeks prior to tour start date, which is the normal delivery time. They were mailed out the same day.

I told her they would be delivered by UPS to her home address on Monday.

This is 8 days prior to her departure.

She was satisfied with this and we ended the call.

She called back about 10 minutes later and asked where the documents were being mailed to. I told her they were on their way to her address in Chicago. She said, “But I’m in Rhode Island”.

I asked why she did not advise me of this and she said, “We always spend our summers in Rhode Island”

Okay, so now I need a crystal ball with all of the other hats I wear! I was supposed to know this??

I told her I would see what I could do and called the supplier to ask if another set of documents could be generated and mailed out.

This reservation was made with a Luxury Tour supplier and they agreed to send the documents directly to her Rhode Island address.

If this were a supplier other than a Luxury Tour operator, a duplicate set of documents would have a fee to generate and the overnight mail would have to be paid for by the client.

Please think of your travel agent as one of your circle of family and friends. Keep us in mind to notify us of any changes in your life. Give us your airline schedule if you make your own airline reservations; give us all contact numbers and dates when you’ll be at another location. Don’t think you’re bothering us with trivia. Our job is to give you the best customer service we can, but to do this we need your help.